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Maintenance and Support

UnoSolution’s specifically designed and customer focused DSM provides an incident free and seamless operation of application services across the globe.

With continuous evolution of business needs our comprehensive and time tested frameworks , methodologies and niche skill sets help our clients to maintain and enhance their business specific requirements at viable costs. By providing a well defined and organized support model our focus is on improving the operational efficiency and minimizing the duration of application dim-outs.

DSM edge

  • Model supporting escalation hierarchy and client tailored solution to meet business goals. We also provide flexible support systems for better ROI.
  • Prompt problem and service request management
  • Building business focus KPIs for improved operational efficiency
  • Channelized engagement mechanism addressing incident and change management at initial levels. Using corrective and preventive approach simultaneously for operational gains
  • Procedural approach addressing change and further release and deployment management.
  • Facilitating knowledge sessions, service continuity and availability at all levels of client support.

Key Offerings

  • Operation management as per defined SLAs
  • Issue Tracking system and user support
  • Application and batch process monitoring
  • Database administration and tuning
  • Monitoring tools
  • Knowledge library

Value for Business

  • 24 x 7 support model to optimize business needs and client investments
  • Being solution accelerators by facilitating end to end solution integration and packaged development
  • In built process models for managing knowledge acquisition, productivity, metrics and SLA.
  • Providing domain competency and architecture specific assessment
  • Risk mitigation techniques and timely implementation

At a glance:

Feature 1